Our national Customer Care Center is a “state-of-the-art” 24-hour UL-listed monitoring center, and a customer service center, that provides a wide array of services ranging from systems administration to technical support.  Our team is exceptionally committed to managing customer issues and requests and has both the experience and expertise necessary to help you and your team better manage your security program, operational requirements and risk posture.

Our Customer Care Center provides dynamic support services that empower clients to leverage their security system’s investment to its maximum capabilities. Our facility utilizes the most advanced and sophisticated technology available and leverages that technology to better support and manage our customers’ unique, varying and ever changing business needs.

Solutions include:

 Powerful Web-based Access to Your Information

• Browser-based software programs requiring no installation or no downloading of software files
• Viewing or printing of “Real-time” Alarm Activity
• Creation of Custom Reports
• Premise Status Reports
• Call List Reports
• Wrong Phone Number Reports
• Counts of Signals by Type Reports
• Opening and Closing Reports
• Remotely Managed Call Lists
• E-mailing of Alarm Reports
• AM Notifier and E-mail Exception Reporting
• Notifing Pagers on Dispatch
• Serious Incident Reports (SIR)
• Viewing of Active Alarm Codes
• Hierarchy—Multiple Access & Authority Levels
• SSl Encrypted Website/Software

The Niscayah Customer Care Center specializes in providing remote technical services across a multitude of market segments including, but are not limited to: Retail, Banking, Healthcare, Chemical, Education, Transportation and Logistics.

For more information on Security Beyond Expectations:
Our Services ALL Ways